Airport ground staff : A career

Airport ground staff : A career

From welcoming the passengers to the aircrafts takeoff, the Airport Ground Staff and Airline Ramp and Flight Dispatcher personnel play an important role in several fields such as the commercial side and the running of airline companies and airports.
Real customers servicefor some, and flight management for others, these roles require dynamic people and a professional attitude all the time.

The majority of these roles are undertaken in a statutory environment, obliging security measures: Airlines, European and international regulations.

These occupations require speaking and understanding fluently practical English, and also the use of computer science tools.

Pre-requirements include :

- A-level minimum
- Aged between 18 to 45 years old
- Excellent presentation
- Good level of practical English (understanding and speaking)

 Commercial Position ( passenger management)

Want to work and deal with people, you feel open minded, you have special communication skills.

Take a look on the commercial position which answer probably the best to your profile and your personality.

Passenger Handling Agent

Main roles :
- Welcoming passengers and at the service of all passengers.
- Undertake check in, boarding and disembarkation procedures.
- To make the passenger's journey easier while informing them of all necessary information at each stage : depart, arrival, connections...

Objectives :
- Facilitate the customer's journey by offering the highest level of customer service.
- Assure the respect of the commercial contract.

Airport Sales Agent

Main roles :
- Gathering information and advising the customer on his journey.
- Undertaking reservations and calculate the prices.
- Distributing airline tickets and identifying irregularites.

Objectives :
- Gaining the loyalty and confidence of passengers.
- Selling and promoting the airline company's products.

Technical Position (Aiplane management) 

You like technical tasks, want to be the closed to the airplane, you like managing and controlling people and feel comfortable with figures and sciences.

Take a look on the technical position wihich answer probably the best to your profile and your personality.

Load Planner and Control Agent

Main roles :
- Coordinating and managing of the majority staff members around the aircraft during its stop at the airport.
- Draw up and hand over to the aircraft Captain the necessary flight documents (load sheet) to make sure that the flight can be authorized to take off in the best conditions.

Objectives :
- To make sure that the flight departs on time with full security assured.

Flight Dispatcher

Main roles :
- Preparing of the full flight documents for the aircraft Captain (flight plan, fuel, weather conditons ...)
- Management of takeoff time slots with the air traffic control.
- Management of airlines flight networks and fleet.

Objectives :
- To make sure that the running procedures are applied and respected.

PROFESSIONAL CAREERS 

The employment opportunities are excellent for qualified person.

The passenger's traffic has increased those last passed years which make the airport activities increasing as well.

Airport Ground Staff Training sector has existed since 1990 at ESMA and has trained around 1200 persons since his creation.

A sample of 300 persons shows that 82 % of trainees who have been fully trained at ESMA Aviation Academy hold a job in aeronautic industry.

In fact, this type of training is now pretty well recognised by most for all air transport companies, which demand more and more often the presence of an ESMA certificate of competence when employing an individual. Some companies even come and make their selections directly in our classrooms at ESMA.